Yes, absolutely! We are more than happy to create custom-sized knitwear to ensure a perfect fit for you. Here’s how you can order a custom size:

• Choose Your Design: First, select the design you love from our collection.

• Contact Us for Custom Sizing: You can reach out to us directly through email. Please mention the design you are interested in and that you require a custom size.

• Provide Your Measurements: We will guide you on how to take accurate measurements for the specific item you're interested in. This might include measurements like your chest, waist, arm length, etc., depending on the product.

• Confirmation and Quotation: Once we have your measurements, we will confirm the details with you and provide a quotation for the custom-sized product. Custom orders may have different pricing due to the additional work and materials involved.

• Production Time: Custom orders take a bit longer to create than our standard sizes. We will give you an estimated production time so you know when to expect your knitwear.

• Payment and Processing: After you confirm and make the payment, we will start the process of crafting your custom knitwear.

• Delivery: We will keep you updated on the progress and notify you once your order is ready to be shipped.

We offer a variety of payment options for your convenience. Currently, we accept the following methods:

• PayPal: One of the most secure and widely used payment methods online. If you choose to pay via PayPal, you can either use your existing PayPal account or pay using a credit or debit card through PayPal's guest checkout option. PayPal also offers buyer protection, adding an additional layer of security to your transaction.

• Swish: A popular and convenient payment method for our customers in Sweden. If you choose Swish, you can easily make payments using your mobile device. At checkout, you'll be provided with our Swish number. Simply open your Swish app, enter our number, and the amount to complete the transaction.

Placing an order with us is straightforward and personalized. Here’s how you can do it:

• Email Us Your Order: Simply send us an email at @gmail.com with the details of the items you wish to purchase. Please include the product name, size, color, and any other specifications or preferences you have.

• Receive Payment Information: Once we receive your email, we will reply with the total cost of your order, including shipping (if applicable). In this response, we will also provide our PayPal and Swish details for you to make the payment.

• Make the Payment: You can then proceed to make the payment using your preferred method – either via PayPal or Swish.

• Order Confirmation: After your payment is received, we will send you a confirmation email. This email will acknowledge the receipt of your payment and provide an estimated timeline for shipping your order.

• Stay Updated: We will keep you informed about the status of your order, including any tracking information once it's dispatched.

We appreciate your interest in our products and are committed to providing you with a smooth and personal shopping experience. If you have any questions or need assistance during the ordering process, please feel free to reach out via email. We're here to help!

We aim for complete customer satisfaction. If you are not entirely happy with your purchase, we offer a 14-day return policy under the following conditions:

• Time Frame: Returns must be initiated within 14 days of receiving your order.

• Condition of the Product: To be eligible for a return, the item must be unworn and in the same condition that you received it. It must also be in the original packaging with any accompanying tags.

• Initiating a Return: To start the return process, please contact us at studiodemaya@gmail.com with your order details and the reason for the return. We will provide you with further instructions on how to proceed.

• Refund Process: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few  days.

• Shipping Costs: Please note that return shipping costs are not covered by us. We recommend using a trackable shipping service or purchasing shipping insurance for items of higher value.

We strive to make this process as smooth as possible. If you have any questions regarding our return policy or need assistance with your return, please don't hesitate to contact us.

Yes, we do ship internationally! We are pleased to offer our beautiful handmade knitwear to customers around the world. Here's what you need to know about our shipping policies:

• Free Shipping Within the EU: If you are located in the European Union and your order totals more than 70 euro, you are eligible for free shipping! This offer automatically applies at checkout when your order meets the required amount.

• Shipping Outside the EU: For customers outside the European Union, we are happy to ship to your location. While free shipping is not available for international orders outside the EU, we work hard to keep shipping costs as reasonable as possible.

• Shipping Costs and Delivery Times: Shipping costs and delivery times vary depending on your location and the size of your order. Once you place your order, we will calculate the shipping costs and inform you before proceeding with the payment.

• Customs and Import Taxes: Please note that for international orders, customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

• Placing an International Order: To place an order for international delivery, please contact us directly with the items you would like to purchase, and we will assist you with the ordering and shipping process.

We are committed to ensuring that our international customers receive the same high-quality service and products as our local customers. If you have any questions or need assistance with placing an international order, please don't hesitate to contact us.

Since we ship worldwide and each order is unique, both the shipping time and cost can vary. Here’s what you can expect:

• Estimating Shipping Costs: The shipping cost is determined by a variety of factors including the size and weight of your order, as well as the destination country. We strive to find the most cost-effective and reliable shipping options for you.

• Shipping Time: Similarly, the delivery time frame varies depending on your location and the shipping method used. We work with several carriers to ensure that your order reaches you as promptly as possible.

• Personalized Shipping Information: After you place an order or express interest in a purchase, we will calculate the shipping costs and estimated delivery time for your specific order and destination. This information will be communicated to you before we proceed with the payment process, ensuring that you have all the details to make an informed decision.

• Order Processing Time: Please also consider the order processing time, which is the time we take to prepare your item for shipping. This varies depending on the product and our current order volume.

• Tracking and Updates: Once your order is shipped, we will provide you with a tracking number so you can monitor its journey to you.

We understand that shipping details are important to you, and we are committed to providing transparent and prompt information tailored to your specific order. If you have any questions or need a shipping estimate before placing an order, please feel free to contact us. We're here to help make your shopping experience as smooth as possible!